Realhand Global Privacy Policy
Effective Date: October 1, 2025
Company: Realhand, Inc.
Address: 325 Forest Avenue, Palo Alto, CA 94301, USA
Contact: info@realhand.com
Website: https://www.realhand.com
Table of Contents
Introduction & Scope
Information We Collect
How We Use Your Information
How We Share Your Information
Cookies, Tracking, and Analytics
International Data Transfers
Data Retention
Your Rights and Choices
Children’s Privacy
Data Security
Changes to This Policy
Contact Us
1. Introduction & Scope
This Privacy Policy (“Policy”) describes how Realhand, Inc. (“Realhand,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal data in connection with our websites, products, services, hardware devices, software platforms, and related activities (collectively, the “Services”).
This Policy is intended to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Children’s Online Privacy Protection Act (COPPA), and other global privacy laws.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Policy. If you do not agree, you must discontinue using our Services immediately.
This Policy applies to all personal data collected by Realhand — online (via our website, forms, and apps) and offline (e.g., events, trade shows, demonstrations). It also applies to telemetry and analytics data collected through our hardware and software solutions.
2. Information We Collect
Realhand, Inc. collects various categories of personal data (“Personal Data”) during the course of delivering its Services. Personal Data refers to any information relating to an identified or identifiable individual. We collect data through the following methods:
A. Information You Provide Directly
We collect data you voluntarily share with us, such as when you:
Submit a contact form or inquiry.
Register for demos, events, or sponsorship programs.
Request technical support or communicate with our team.
Enter into a commercial transaction or sign a contract.
This may include:
Name, email address, phone number, and postal address.
Company or institutional affiliation, role, and professional title.
Research details, credentials, and proposals (e.g., sponsorship applications).
Billing, shipping, and payment details.
B. Information Collected Automatically
When you access our website or use our Services, we may automatically collect:
IP address, browser type, operating system, and device identifiers.
Log data, access timestamps, page interactions, and referring URLs.
Cookies, pixels, and similar tracking data.
Usage statistics and diagnostic information.
C. Data from Devices, Hardware, and Software
If you use our robotic hands or related platforms, we may collect telemetry and analytics, including:
Device identifiers and firmware version.
Motion data, error reports, and interaction logs.
Sensor outputs and performance metrics.
Data necessary for troubleshooting, updates, and security.
D. Data from Third Parties
We may receive data from trusted partners, such as:
Cloud providers, analytics platforms, and marketing tools.
Research collaborators or institutional partners.
Publicly available professional databases.
3. How We Use Your Information
📜 Formal Legal Version
Realhand, Inc. processes Personal Data for the following purposes, pursuant to applicable laws and based on lawful grounds such as contract performance, legitimate interests, consent, and legal obligations:
A. Delivering and Managing Services
To operate, maintain, and improve our hardware, software, and services.
To process transactions, ship products, and manage accounts.
To provide customer support, technical services, and updates.
B. Research and Product Development
To analyze usage data and improve device functionality, safety, and user experience.
To develop new features and technologies.
To support collaborative research and sponsorship programs.
C. Marketing and Communication
To send service announcements, updates, and administrative messages.
To share newsletters, promotions, and invitations (with consent where required).
To conduct surveys and gather feedback.
D. Legal Compliance and Security
To meet legal, regulatory, and export obligations.
To detect, prevent, and address security incidents and fraud.
To protect our rights, property, and users.
E. Analytics and Business Intelligence
To conduct diagnostics, performance analysis, and market research.
To generate anonymized statistics for business insights.
4. How We Share Your Information
Realhand, Inc. does not sell personal data. However, we may share it with trusted third parties under strict conditions, as follows:
A. Service Providers and Data Processors
We use third-party companies to help us run our business — including hosting, data storage, payment processing, analytics, marketing, and customer support. These parties only process personal data under our instructions and must implement robust security safeguards.
B. Business Partners and Research Collaborators
In joint projects, sponsorships, or co-development efforts, we may share limited data necessary to achieve the project’s objectives. All such sharing is governed by contracts and confidentiality obligations.
C. Legal and Regulatory Disclosures
We may disclose data to law enforcement, government agencies, or regulators if required by law, subpoena, or legal process — or to protect our rights, safety, users, or the public.
D. Corporate Transactions
If Realhand undergoes a merger, acquisition, reorganization, or asset sale, personal data may be shared with the acquiring entity or advisors under legal safeguards.
E. Aggregated or Anonymized Data
We may share non-identifiable, aggregated data for analytics, research, or marketing.
5. Cookies, Tracking, and Analytics
We use cookies and similar tracking technologies to enhance user experience, analyze traffic, and support marketing. Cookies may be:
Essential: Needed for core site functionality.
Analytics: Measure traffic, usage, and performance.
Functional: Remember preferences and improve user experience.
Marketing: Deliver targeted content and measure campaign effectiveness.
Where required by law, we seek consent before using non-essential cookies. You can manage preferences via browser settings or our cookie consent tool.
We also use analytics tools (e.g., Google Analytics) to understand site usage patterns. These services may collect device identifiers, IP addresses, and browsing data.
6. International Data Transfers
Realhand, Inc. is headquartered in the United States. As a result, personal data we collect may be transferred to, stored in, or processed in the United States or other jurisdictions outside of where it was originally collected. These jurisdictions may have different — and sometimes less protective — data privacy laws.
When we transfer personal data from the European Economic Area (EEA), the United Kingdom (UK), or other jurisdictions with transfer restrictions, we implement appropriate safeguards to ensure lawful and secure processing, including:
Standard Contractual Clauses (SCCs) approved by the European Commission.
UK Addenda or International Data Transfer Agreements where applicable.
Binding Corporate Rules or other recognized transfer mechanisms.
Explicit consent, where legally permissible.
We also require all third-party recipients to maintain adequate security and data protection standards consistent with this Policy.
7. Data Retention
Realhand retains personal data only as long as necessary for the purposes for which it was collected, as described in this Policy. Retention periods vary based on:
The nature and sensitivity of the data.
Legal, regulatory, or contractual obligations.
The existence of ongoing services, relationships, or disputes.
Once personal data is no longer needed, we will securely delete, anonymize, or aggregate it. Where deletion is not technically feasible, we will implement safeguards to prevent further use.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights with respect to your personal data:
A. Rights under GDPR (EEA/UK and Similar Jurisdictions)
Access: Obtain confirmation of whether we process your personal data and request a copy.
Rectification: Request correction of inaccurate or incomplete data.
Erasure (“Right to Be Forgotten”): Request deletion of your personal data under certain circumstances.
Restriction: Request limits on how we process your data.
Portability: Request transfer of your data to another controller.
Objection: Object to certain processing, such as direct marketing.
Withdrawal of Consent: Withdraw consent at any time (without affecting prior lawful processing).
B. Rights under CCPA (California Residents)
Right to Know: Request details about the categories and specific pieces of personal data collected.
Right to Delete: Request deletion of personal data, subject to legal exceptions.
Right to Correct: Request correction of inaccurate data.
Right to Opt-Out: Opt out of the sale or sharing of personal data (note: Realhand does not sell data).
Right to Non-Discrimination: Exercise your rights without discrimination in service or pricing.
C. How to Exercise Your Rights
To exercise any of these rights, contact us at info@realhand.com. We may request verification of your identity before processing your request. We will respond within the timeframes required by applicable law and explain any limitations if we cannot fulfill a request.
9. Children’s Privacy
Realhand complies with the Children’s Online Privacy Protection Act (COPPA) and other child data protection laws. Our Services are not directed toward children under 13 in the U.S. (or under 16 in the EU and other jurisdictions).
We do not knowingly collect personal data from minors without verified parental consent. If we learn that a child has provided us with personal data without consent, we will promptly delete it.
Parents or guardians can contact info@realhand.com to review, delete, or stop further collection of their child’s data. If we ever intentionally collect data from minors (e.g., for educational or research programs), we do so only with explicit parental or guardian consent.
10. Data Security
Realhand, Inc. implements appropriate technical, organizational, and administrative measures to safeguard personal data against unauthorized access, loss, misuse, alteration, or destruction. These measures are designed to provide a level of security appropriate to the risk and include:
Encryption of data at rest and in transit.
Access controls, authentication systems, and multi-factor authentication.
Regular security audits, vulnerability assessments, and penetration testing.
Continuous network monitoring and threat detection.
Staff training on data privacy and security best practices.
While we strive to use commercially acceptable means to protect personal data, no system is completely secure. In the event of a data breach, we will follow all applicable notification requirements.
11. Changes to This Policy
Realhand, Inc. may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The updated version will be posted on our website with a new “Effective Date.”
If material changes are made — such as those that significantly affect how we process your data — we will notify you via prominent notice on our website, email (if applicable), or other legally permissible means.
12. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact us at:
Realhand, Inc.
325 Forest Avenue
Palo Alto, CA 94301, USA
Email: info@realhand.com
Website: https://www.realhand.com
Individuals in the EU, UK, or other jurisdictions with supervisory authorities may also file a complaint with their local data protection authority if they believe we are processing their personal data unlawfully.
Disclaimer
This Privacy Policy is provided for informational purposes only and does not create any contractual rights or legal obligations beyond those required by applicable law. In the event of a conflict between this Policy and applicable privacy laws, the latter shall prevail.